FAQ’s

This page is designed to answer many of the frequently asked questions we get. If you don’t see your question answered within these FAQ pages, please feel free to contact us.

Q. Do ‘Fly-Prestwick’ own the products being sold?

A. No. We provide a comparison and booking service for car parks and hotels located in and around Glasgow Prestwick Airport. Customers can view, compare and choose the best car parking solution and hotels based on price, availability, location and facilities.

Q. Why is there a credit/debit card surcharge?

A. Unfortunately, some of our hotel and car parking providers charge a small card fee when you use your debit / credit card to make a booking. These charges are made by the service providers and are not a fee imposed by us, our service is free and does not include any mark-ups or hidden fees. The full cost of the booking including any card fees charged by the service provider will be clearly displayed at the time of booking and payment.

Q. Why am I getting the error message: “The Arrival date must be in the future.”?

A. If you get this message when conducting a search and you’re sure you’ve selected the correct dates, please check your PC’s date and time and make sure it shows the current date. This can usually be done by double-clicking the time display in the lower right hand corner of your computer desktop. This is an error that commonly appears if the date on your computer is incorrect.

Q. How can I get a VAT receipt for my booking?

A. To request a VAT receipt for your booking, you will need to contact the car park or hotel provider directly and provide your booking reference.

Q. Why pre-book Prestwick Airport parking or Prestwick Hotel accommodation?

A. By pre-booking your Glasgow Prestwick Airport car parking and Glasgow Prestwick Airport hotel accommodation in advance you can make significant savings compared to if you just turn up on the day, depending on the service being booked and availability, you could save anything up to 60%. Pre-booking your services early guarantees your space avoiding disappointment or the need to spend valuable time on your day of travel looking for alternative car parks or hotel accommodation.

Q. Why book through ‘Fly Prestwick’

A. When you use our site, you can rest assured that you’re getting a great service at a price that suits you. We provide access to comprehensive product information, directions and maps, customer reviews and ratings to help you decide.